IQ accommodates refund requests from customers but does not offer a return policy. If customers receive a faulty or completely damaged package without any additional charges, IQ will address the issue at its own expense. However, if customers wish to exchange a product, they must file a complaint within 3 days of receiving the order and bear the shipping costs for returning and receiving the product. IQ will not be held responsible for minor damages that occur during shipment, but if customers receive the wrong or missing product, the company will handle the claim.
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